IT training has evolved beyond the lectures at lunch, allowing innovative technologies to aid in the learning of new skill sets. But even though training materials may be hands-on and/or web-based, if the training is not provided at the correct time, it may be rendered ineffective.

For training to be most effective, it must occur at the precise moment it is needed.

To make this happen, IT can follow these steps:

1. Gather training materials (such as a Powerpoint presentation or a manual)
2. Record a training meeting
3. Provide on-demand access to the training materials and the video
4. Use a remote support solution, such as ScreenConnect, to answer any questions if further help is needed

Using this approach, employees will be able to obtain the training information when they need it, reducing training costs and increasing the productivity of IT.