One of the biggest questions we get from prospective customers: how many licenses do I need? With ScreenConnect we try to keep the answer as simple as possible, but it does raise some questions that we thought were worth addressing. Below are a few points to consider when you are choosing how many licenses to purchase of ScreenConnect or another tool.

1. Size of your support team – Although this seems pretty straightforward, it’s easy to overlook small nuances. For example, you may have ten support engineers, but how about product managers or other experts? They may occasionally jump in on a session to help out a customer or remote field employee. You should consider groups other than support, such as R&D, marketing, and IT, that could also benefit from a remote support solution.
2. How often will you use the tool? – Are most of your calls resolved via the phone or email? You may not need as many licenses as you think. A quick conversation with your support team can identify the possible usage levels.
3. Will every employee be using the software at the same time? – Typically, all of the members of your support team are not hosting remote support sessions at the same time. This means you may not need a license for every potential user. ScreenConnect works under a community license structure; if you have five licenses, you may run five sessions concurrently. Other tools are linked with a specific user or IP address. Those tools require you to purchase more licenses for your team, yielding a lower return on investment since you are not using the licenses all the time.

Generally we recommend that you purchase one license for every three users, depending on your usage model and budget. ScreenConnect can be purchased as individual licenses or as an unlimited license. But what if you want to purchase individual licenses now and an unlimited in the future? Never fear! No matter how many licenses you purchase today, we will credit your initial purchase(s) towards the unlimited license price.