Recent reports published by IDC and Gartner have outlined suggestions for big impact items that can make a huge difference in IT departments without breaking the bank. In the report, “Rationalizing the IT Support Services Budget for 2009: Three Things Enterprises Should Investigate”, the IDC specifically outlines datacenter virtualization and remote support solutions.

Why would these two items be at the top of their list?

Our guess is the quick return on investment (ROI) that can be realized after the implementation of a remote support solution. For any remote support software tool, the ROI can typically be seen in four to six months. However, for some of our ScreenConnect customers, we are seeing ROI immediately after purchase; one enterprise level customer replaced a monthly remote support solution with ScreenConnect, and the software paid for itself several times over in the first month!

ScreenConnect is a great remote support utility that provides a high ROI through its one-time purchase, flexible design, and rich feature set. Since ScreenConnect is self-hosted, there are no recurring monthly costs or hosting fees to incur. Few tools in the remote support software arena offer the features and the price tag of ScreenConnect. Remote support doesn’t have to be expensive, it just needs to work. http://www.screenconnect.com