Remote support software or remote desktop support software
are applications that allow the remote access of another device, typically a
computer, for the purpose of controlling the target device. “Controlling the target device” can have
several connotations; while most remote support applications do permit the
control of the target computer, some only provide viewing capabilities. By
using remote support software, a user can troubleshoot another user’s computer
with efficiency and ease.
The method of installation can vary widely between one
remote support application and another. Some remote support software
applications require both the client and the host to install a small program on
their machines. Other applications only require installation on the host’s
machine, and the client connects to the remote support session via a web page
portal. Finally, a remote support application can be entirely web-based,
connecting two machines via a single web portal.
Remote support software applications can offer a number of
features to assist a client.
- Video recording - enables a host to send a client a video file of all actions performed in the
session.
- Chat - Allows a host to easily communicate with a client while the remote
connection is taking place.
- File transfer - Permits the transfer of files easily between the host and client quickly. A typical use model would be the replacement of a corupt file or installing new software.
- Reboot/Reconnect - When your dealing with software you will often be required to shut down the PC and log back in. This feature allows the two computers to reconnect after the reboot occurs.