We are pleased to announce that our IssueNet product help is now available online at help.elsitech.com. The system is hosted with wiki technology provided by ScrewTurn Wiki, and will completely replace the compiled HTML help (.chm) within IssueNet products with the next release of the product. Changing from compiled HTML help to online help edited via wiki technology offers several key advantages:
- Changes to help are available to all users instantaneously without the need for software updates or software "phoning home"
- Ease of editing is much greater for Elsinore staff, which leads to fresher, more relevant documentation for our users. We like when things are easy too!
- Help that is rich with content. Using online, wiki-based help allows us to quickly add instructional video tutorials, tech tips, and developer labs content directly into the relevant sections of the help.
Changing a process that has been in place for many years is always tough. Since many of our customers are software companies facing these decisions as well, we've written up a short summary of our decision making process to switch from compiled HTML help, edited with RoboHelp, to wiki-based help edited with Screwturn. Check the blog next week for that entry!
