Elsinore is pleased to announce that the Beta period for the upcoming 5.0 release of IssueNet is now open. The open Beta period runs until June 2, 2008, when IssueNet 5.0 will be officially released.


As detailed in last month's preview article for the upcoming release, the focus has been on improvements and simplifications over "checkbox" feature adding. The most visible changes in IssueNet 5.0 are to the toolbars and standard views - creating a familiar MS Outlook-style view. Simplifications to certain aspects of workflow and notifications have been implemented based on specific user feedback, while updates to the main solutions reflect our continued commitment to provide best practice configurations out-of-box. The full release notes are available here.

Eligibility and Sign-Up

The IssueNet 5.0 beta program is open to all IssueNet customers with current support and maintenance. If you are interested in participating in the beta program, please contact Elsinore support . If you need to confirm whether you have active support and maintenance, please contact sales@elsitech.com. Elsinore also runs a regular live webinar schedule, which allows a full look at the new release in an hour.


Elsinore is pleased to announce that the second quarter of 2008 will see the release of IssueNet 5.0! With the 5.0 release, we have placed a dedicated focus on improvements and simplifications, while resisting the temptation to simply tack on features.

Major IssueNet 5.0 Improvements

  1. UI Overhaul - Toolbars and Preview Pane
  2. Workflow and Notifications
  3. Wiki-based Web Help System
  4. Updates to the Intercept, Assist, and Oversight Solutions

The main emphasis has been on distilling and perfecting core parts of the user experience over “checkbox” feature adding.  IssueNet is an extremely powerful product and has only become more so over the 2 years since it replaced Visual Intercept as the flagship.  Simplifying the user experience to best facilitate the use of all that power represents the essense of the 5.0 release.  We certainly kept the dreaded "Featuritis" curve in mind with this one:


Credit: http://headrush.typepad.com/creating_passionate_users/2005/06/featuritis_vs_t.html

The most visible changes in IssueNet 5.0 are to the toolbars and standard views - creating a familar MS Outlook-style view. Simplifications to certain aspects of workflow and notifications have been implemented based on specific user feedback, while updates to the main solutions reflect our continued commitment to provide best practice configurations out-of-box. 

Stay tuned to this space and www.elsitech.com for the official beta schedule, release date, screenshots, and comprehensive release notes!


Elsinore made the decision to switch from Compiled HTML Help edited with RoboHelp to a wiki-based help system using Screwturn Wiki.  The following is a look into the decision making process that ultimately lead to replacing RoboHelp with a Wiki.

Issues with RoboHelp

In general, we were very frustrated with RoboHelp.  After using it for many years and through several versions of our product, we had assembled a critical mass of grievances.

  • Lack of flexibility around updates which were not tied to releases
  • Rigidness of source code control and upgrade pains
  • Web Help required rebuild of the entire project to generate .htm files, which took 10-15 minutes and required additional files to be checked into source control and then picked up by the Product build system.  This often resulted in internal builds not having updated Help files installed. 
  • Updates simply took too much time, effort, and planning.  When a new help resource is available, we want to make it available quickly and effortlessly. 

Advantages of Wiki for Product Help

  • Updates made in real-time
  • Ability to easily link to other sources of rich content (tech tips, how-to videos, blog entries, developer labs articles, etc.)
  • No need for product to "phone home" for help updates
  • Source code available so customers can deploy on own network
  • Extremely easy for staff to update
  • Freedom from RoboHelp compatibility issues
  • Free to near-free

Disadvantages of Wiki for Product Help

  • Difficult to compile for a printed manual
  • Difficult to implement context-sensitive help
  • Conversion of existing data from RoboHelp into new format takes time
  • Traditional version control approaches must be rethought

The idea of converting a large existing documentation base from RoboHelp to wiki format can be daunting.  In the end we found that it would be easier to manually convert from RoboHelp to wiki than to convert from our older RoboHelp version to newer versions.  The manual conversion also dovetailed nicely with a comprehensive review and update of the documentation.  There are also some conversion tools out there such as the RoboHelp2Wiki tool, which may be useful in the right situations.


We went with Screwturn Wiki over the other available variants for the following reasons:

  • ASP.NET
  • File-based
  • Easy Xcopy deployment, with no need to configure outside dependencies

Summary

In the end, the ease of use and extensive flexibility of the wiki format made this an easy decision.  Our priority was to update our help on a real-time basis with a minimum of frustration for our internal staff, and those goals were best achieved by converting our help from RoboHelp to a wiki. 


We are pleased to announce that our IssueNet product help is now available online at help.elsitech.com. The system is hosted with wiki technology provided by ScrewTurn Wiki, and will completely replace the compiled HTML help (.chm) within IssueNet products with the next release of the product. Changing from compiled HTML help to online help edited via wiki technology offers several key advantages:

  • Changes to help are available to all users instantaneously without the need for software updates or software "phoning home"
  • Ease of editing is much greater for Elsinore staff, which leads to fresher, more relevant documentation for our users. We like when things are easy too!
  • Help that is rich with content. Using online, wiki-based help allows us to quickly add instructional video tutorials, tech tips, and developer labs content directly into the relevant sections of the help.

Changing a process that has been in place for many years is always tough. Since many of our customers are software companies facing these decisions as well, we've written up a short summary of our decision making process to switch from compiled HTML help, edited with RoboHelp, to wiki-based help edited with Screwturn. Check the blog next week for that entry!


Version 4.8 of IssueNet is now available for download through support.elsitech.com by all customers with active support and maintenance. This is a relatively light release that focuses on bug fixes and improvements to drag and drop capabilities on forms. Full details can be found in the Release Notes on elsitech.com. As you may have noticed, we have picked up the pace on releases, with two in the last two months, and three over the past five months. This is a result of two factors:

  1. A commitment to quickly addressing any pain points encountered by users
  2. The shift to a more agile approach in our own development process

The Elsinore product team is committed to this more frequent release cycle, as we feel it ultimately raises the quality of the product and incorporates customer feedback at a more rapid rate.


Email Integration

IssueNet 4.7 has been released and is now available for immediate download. [Press Release]

The latest IssueNet release is headlined by integration to Exchange Server, which allows issues and tickets to be created or updated via email messages. The message syntax is simple enough to be implemented in a simple link or command typed into the email subject, which allows Blackberry® and other mobile device users to submit, close, and approve issues on the go.

The release also includes several other bug fixes and product enhancements which are detailed in the 4.7 Release Notes, and is available for download from support.elsitech.com for all customers with current support agreements.  Questions regarding the release or current support status should be directed to support@elsitech.com or the support line at 866.866.0034.


With the release of the 4.6 version of the IssueNet Platform I’d like to talk a little bit about one of its major new features, Microsoft Project integration, and how it differs from the MS Project integration we have had in previous versions. Some of the differences are based on features of the integration itself while others stem from the new workflow model introduced in version 4.0.

Synchronizing MS Project with the Issue Management System

One new feature is synchronization of task data. Once a task in a project plan has been linked to a task in IssueNet, the task start and end dates, percent complete, estimated and actual work, notes, and assigned resource can be synched up from a click of a button in Project.  The benefit of synchronization is twofold. Synchronization eliminates the double entry of information such as estimates and also helps ensure accuracy since there can be a one to one correspondence between tasks in the plan and IssueNet. In other words there is no ambiguity or guessing about what a particular work item maps to in the plan.

While synchronization of task data is pretty standard stuff, IssueNet’s workflow features introduce some significant new possibilities in how a plan is built and maintained. One example is the dynamic creation and addition of tasks to the plan. The MS Project integration not only updates existing tasks, it will also add newly created tasks linked to the same issue. So, for example a workflow transition that creates a documentation task for a product enhancement will result in that task being automatically added to the MS Project project plan on synchronization. Workflow actions are also used extensively to update items, like tasks, during the workflow process. So, you can, for example, have workflows automatically update the percent complete on tasks as users transition them through the workflow. Via the MS Project integration the updates will automatically be reflected in the plan. Estimated and actual times can be updated in a similar fashion. At Elsinore we have the workflow set default estimates for common tasks as a part of the workflow. Like other workflow updates these automatically generated estimates can be synched up to the plan.

Streamlining the Interaction Between Project Planning and Issue Tracking

What this automation is driving toward is the ability to generate project plans from your product backlog which are largely self generated and self maintained throughout the project.  Leveraging workflow automation for plan management would eliminate much of the tedious drudgery of plan maintenance, make the plan a dynamic real time document, and eliminate some of the subjectivity associated with defining hours and percent complete by basing most of those updates on a common workflow model. That’s always been the vision of the Project integration, and in this latest version of the IssueNet platform the new integration features combined with the workflow model makes a high level of automation a practical goal.

Getting the integration in the hands of more of our customers is another goal for this version of the integration. That points to another great ‘feature’ of the new Project integration. The Project integration is now included as a standard part of the Workspace series of integrations to Office and Visual Studio. So, once you upgrade to version 4.6 or greater anyone in your organization can use Workspace for Microsoft Project.


The Elsinore team would like to welcome the world to Elsinore Company Blogs.  We plan to use this forum to keep our current and potential users up to date with the happenings inside and out of Elsinore Technologies.

Future posts will cover all areas of our business-- Development, Support, Marketing, and Sales.  We have members from each of our teams committed to providing up-to-date information in a format allowing interaction from you, the user.

Thank you for your time and we look forward to sharing more in the future.


Elsinore Company Blogs

Company blogs for Elsinore Technologies Inc.