This week, our team was in Louisville, Kentucky for the ITSM Fusion Expo. We provided custom demonstrations of IssueNet and ScreenConnect for all who stopped by. 

Our next show is the HDI Service Management Conference & Expo in Miami, Florida, coming up on October 6th. We hope to see you there! 

We’re very excited to announce that ScreenConnect has been reviewed by Jon L. Jacobi at PCWorld.com! ScreenConnect’s setup, configuring, and a few of its features are reviewed and highlighted.

Go read the full review at PCWorld.com!

We had some major enhancements with the release of ScreenConnect 1.8, but one of the most exciting was our new Android mobile phone application. The mobile phone application allows a host to connect to customers and control their computer via their Android based mobile phone. 

With this new feature, a technician can troubleshoot a customer’s computer anywhere his phone has internet access: at the airport, at the coffee shop, at the library, etc. Now a technician can make quick, immediate repairs without needing a laptop. This application, available as a part of the ScreenConnect installation, can be installed on an Android smart phone simply by joining a ScreenConnect session. After that, a message box will prompt you to install the application. View the app and its features in action on YouTube.

Try it out and let us know how it works! If you have any questions or comments, feel free to respond to this blog post, or join us on the forum.

We're proud to announce the release of ScreenConnect 1.8. This release is one of our most diverse and extensive releases since the product was launched. ScreenConnect 1.8's numerous features include the following:

• ScreenConnect technicians can now host sessions with any computer as long as an operating system is compliant with ScreenConnect’s Java Web Start Host Client. This provides extensive flexibility for hosts who want to use their Mac or Linux based PC for hosting sessions with clients.
• A new custom toolbox, which allows hosts to organize and launch support applications located on the host computer to the guest computer via a single mouse click icon. Visit Youtube to see this feature in action.
• An Android  phone application that allows mobile users to connect to their client PC’s via their Android OS based smart phones. View the app and its features on Youtube. 
• One of our beta user’s favorite new features: our change license consumption policy. Sessions that are left open by the host no longer consume a license, resulting in an immediate 20-30% ROI improvement for most customers.
• File transfer now supports entire directory trees.
• Customization and branding of the software allows hosts to completely remove the ScreenConnect name and brand the product as required. With the 1.8 build there are now 150+ customizable fields and labels open to the ScreenConnect administrator.