Elsinore Company Blogs - November 2008

What is ScreenConnect?

ScreenConnect is the upcoming remote assistance/screen sharing product from Elsinore Technologies. The product is a slim and effective remote assistance product that is easily self-hosted and will be priced to disrupt the current marketplace. The product is targeted at both customer support operations, as well as internal employee desktop support.

ScreenConnect Applications

Remote Technical Assistance
Help Desk 1 to 1 Support
Screen-sharing Presentations
Product Technical Support
Ad-hoc Screensharing

How does ScreenConnect work?

ScreenConnect is hosted in your own environment. All operations are browser-based. Individuals needing support are provided a link by a technician in order to initiate a session. Once accepted a straightforward screen sharing session where the technician is granted remote control is initiated.

Is ScreenConnect part of IssueNet?

ScreenConnect is not a part of IssueNet. It is a separate product with a completely separate code base. However, Elsinore Technologies will be providing ScreenConnect free of charge to all IssueNet customers on active support and maintenance! We appreciate our loyal customers and want to put this valuable tool in their hands as soon as possible. This should allow many of our customers to discontinue monthly subscriptions to services like GoToAssist and Webex, saving several thousand dollars a year for their departments.

ScreenConnect is an extremely complimentary product to IssueNet. IssueNet is widely used by customer support departments and help desks for computer software - the same place that remote support/screen sharing tools are typically found.

When can I start using ScreenConnect?

ScreenConnect is NOW available as a Technical Preview release. This is a fully functioning release that we are actively using internally at Elsinore. It is not a final commerical release, so there are still bugs to be resolved and features to polish, but we are very excited about the current state of the product. To receive a copy of the technical preview release please contact sean.white@elsitech.com .

The official commerical release will go live in Q1 2009. An exact date has not yet been set.